A Conceptual Framework of Organizational Reward Systems: lm plications for Leisure Service Managers

Abstract

A number of service-oriented organizations are applying reward techniques traditionally found in the manufacturing sector to foster increases in productivity and customer service as well as decreases in absenteeism and turnover. This paper suggests that the leisure industry, which is heavily service-oriented, may benefit from adopting some of these same principles. The purpose of this paper is twofold. First, a brief overview of the major theories regarding motivation in an organizational setting is presented. Building upon the theories of goal setting, expectancy, reward allocation, and equity, a Conceptual Framework for Organizational Reward Systems (CFORS) is proposed. Second, the essential characteristics of an effective reward system . are outlined and specific implications and recommendations for leisure service managers are provided.