Fostering Volunteer Satisfaction: Enhancing Collaboration Through Structure
Keywords:volunteer management, organizational culture
AbstractSurveys conducted with two nonprofit human services organizations were used to explore satisfaction among volunteers. The two organizations exhibited distinct cultural configurations of Collaborate + Control versus Collaborate + Create as measured by Cameron and Quinn's (2011) Organizational Culture Assessment Instrument. Volunteers with the Collaborate + Control organization were more satisfied overall as well as across a number of dimensions: group integration, relationships with staff, support from people in the organization, friendships made while volunteering, and ability to do their volunteer job well. Unexpectedly, volunteers with the Collaborate + Control organization were also more satisfied with their freedom to decide how best to carry out their volunteer assignment. The results demonstrate the increased volunteer satisfaction that can result when a collaborative organizational culture is enhanced with attention to clear structures, policies, and procedures.
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