Commitment Among Selected Contingent Leisure Service Workers: Perceived Outcomes for Employers, Clients, and for Those Workers
Keywords:Commitment, proactive employees, psychological contract, contingent worker, organizational citizenship behavior
AbstractCommitment in the workplace has received considerable attention in the organizational studies literature. However, little research has focused on contingent employees, those in temporary or seasonal positions. The research that does exist suggests that contingent employees may lack the commitment required to provide quality or even adequate service levels. This seems problematic given that leisure providers often rely on contingent workers to provide a large portion of their programs and services. This qualitative study explored various outcomes of commitment as reported by selected contingent workers. The goal was to explore the effect of contingent workers’ commitment on their subsequent behaviors. Specifically, we studied the perceived consequences of commitment among undergraduate students who had recently completed a leisure service job on a seasonal/contingent basis. We gathered their own reports of the ways in which commitment influenced these employees as they carried out the various job-related tasks. We were concerned with three categories of perceived outcomes in particular: those relating to the organization, to clients, and to the contingent employees themselves. In each case, we wished to discover how commitment translated to perceived behaviors, reactions, or intentions. Twenty-four workers were interviewed. We collected their self-reports in terms of their behaviors toward the organization and its various clients.Results suggest that these workers reported being very much committed to many elements of their jobs. We found little indication that these contingent workers lacked the desire to fulfill their jobs as assigned. They expected to commit to and enjoy their respective jobs. For example, they happily worked under very demanding conditions and often volunteered to take on additional tasks, all in hopes of aiding their employers. Further, clients were a key focus for these contingent workers. They reported being willing to go to great lengths to serve their various client groups. Their desire to work with these groups was often reinforced through interactions with these clients. For example, these workers very much enjoyed working with children and potentially marginalized individuals. Finally, they sought and enjoyed interactions with coworkers. Immediate supervisors were particularly important to their work experiences. The influence of supervisors could be either positive or negative in nature. Two of these workers noted profound disappointment in their dealings with supervisors. The consequences of both positive and negative experiences are discussed.
Sagamore Publishing LLC (hereinafter the “Copyright Owner”)
Journal Publishing Copyright Agreement for Authors
PLEASE REVIEW OUR POLICIES AND THE PUBLISHING AGREEMENT, AND INDICATE YOUR ACCEPTANCE OF THE TERMS BY CHECKING THE ‘AGREE TO THE TERMS OF THIS COPYRIGHT NOTICE’ CHECKBOX BELOW.
I understand that by submitting an article to Journal of Park and Recreation Administration, I am granting the copyright to the article submitted for consideration for publication in Journal of Park and Recreation Administration to the Copyright Owner. If after consideration of the Editor of the Journal of Park and Recreation Administration, the article is not accepted for publication, all copyright covered under this agreement will be automatically returned to the Author(s).
THE PUBLISHING AGREEMENT
Assignment of Copyright
I hereby assign to the Copyright Owner the copyright in the manuscript I am submitting in this online procedure and any tables, illustrations or other material submitted for publication as part of the manuscript in all forms and media (whether now known or later developed), throughout the world, in all languages, for the full term of copyright, effective when the article is accepted for publication.
Reversion of Rights
Articles may sometimes be accepted for publication but later be rejected in the publication process, even in some cases after public posting in “Articles in Press” form, in which case all rights will revert to the Author.
Retention of Rights for Scholarly Purposes
I understand that I retain or am hereby granted the Retained Rights. The Retained Rights include the right to use the Preprint, Accepted Manuscript, and the Published Journal Article for Personal Use and Internal Institutional Use.
All journal material is under a 12 month embargo. Authors who would like to have their articles available as open access should contact Sagamore-Venture for further information.
In the case of the Accepted Manuscript and the Published Journal Article, the Retained Rights exclude Commercial Use, other than use by the author in a subsequent compilation of the author’s works or to extend the Article to book length form or re-use by the author of portions or excerpts in other works.
Published Journal Article: the author may share a link to the formal publication through the relevant DOI.
- The Article I have submitted to the journal for review is original, has been written by the stated author(s) and has not been published elsewhere.
- The Article was not submitted for review to another journal while under review by this journal and will not be submitted to any other journal.
- The Article contains no libelous or other unlawful statements and does not contain any materials that violate any personal or proprietary rights of any other person or entity.
- I have obtained written permission from copyright owners for any excerpts from copyrighted works that are included and have credited the sources in the Article.
- If the Article was prepared jointly with other authors, I have informed the co-author(s) of the terms of this Journal Publishing Agreement and that I am signing on their behalf as their agent, and I am authorized to do so.