Effective Communication in Leisure Services Agencies

Authors

  • Steven A. Ward
  • Michael D. Farley
  • Dale L. Bluman

Keywords:

Communication, information availability, satisfaction, Organizational Communication Audit.

Abstract

This paper examines the use of communication audits to evaluate and improve internal communication in a leisure service agency. An audit conducted in I 983 for the Portland Bureau of Parks and Recreation revealed that employees received less information than they wanted and needed in order to do their jobs. Bureau management implemented several recommendations included in the I 983 audit report. A foilow-up audit conducted in I 984 revealed that employees were receiving more information and were significantly more satisfied with communication in the bureau. Thus, the paper concludes that communication audits can be a useful tool for improving communication in leisure service agencies.

Published

1986-01-04

Issue

Section

Regular Papers