Recreation Resource Management for Visitor Satisfaction

Authors

  • W. F. LaPage

Keywords:

Visitor, . resource management, service delivery, visitor satisfaction, ·camping.

Abstract

This paper discusses the relationships between recreation resource management and the quality of visitor experiences. "Quality control" in the delivery of recreation services has largely taken the form of input guarantees-construction and management standards-plus limited staff training. The author argues that some output assessment of the quality of management's performance also is necessary. A method of monitoring visitor satisfaction and tests of the method are discussed, as are research opportunities for improving our professional understanding of "experience quality" through satisfaction monitoring.?

Published

1983-04-04

Issue

Section

Regular Papers