Fitness Center Service Quality Model Confirmation SQAS-19

Authors

  • Joseph T. Walker University of North Texas
  • Gene Farren University of North Texas
  • Andrew Dotterweich East Tennessee State University
  • James Gould University of Northern Colorado
  • Laura Walker University of North Texas

DOI:

https://doi.org/10.18666/JPRA-2017-V35-I4-7922

Keywords:

Management, Fitness, Service Quality, Measurement

Abstract

A fitness center service quality measure was tested with 151 respondents to confirm a 19-item, five-factor model. The results substantiated the SQAS-19 as an adequate measure of fitness center service quality in that it continued to demonstrate that service quality is a multidimensional construct. Alpha and construct reliability coefficients found within the current study were relatively consistent with prior findings that support the use of this more parsimonious and less invasive version of a fitness center service quality assessment.Subscribe to JPRA

Author Biography

Joseph T. Walker, University of North Texas

Prinicipal LecturerDepartment of Kinesiology, Helath Promotion, and Recreation

Published

2017-11-08

Issue

Section

Research Notes